Terms of Service for Go Ortho

Last Updated: June 17, 2025

Welcome to Go Ortho! These Terms of Service ("Terms") govern your use of the Go Ortho website (the "Site"), and all related services, products, and content provided by Ortho Go LTD ("Go Ortho," "we," "us," or "our").

By accessing or using our Site and services, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.

1. Introduction and Acceptance of Terms

These Terms constitute a legally binding agreement between you and Go Ortho. This agreement governs your access to and use of our website, including any content, functionality, and services offered on or through go-orthouk.com.

By using the Site, you represent and warrant that you are of legal age to form a binding contract with Go Ortho and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

We reserve the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

4. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

5. Products and Services

We offer various products, including but not limited to, at-home impression kits, clear aligners, retainers, and other oral care products. All products are subject to our return and refund policies.

We have made every effort to display as accurately as possible the colors and images of our¹ products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

6. Pricing and Payments

Prices for our products are subject to change without notice. We accept various forms of payment, as indicated² at the time of purchase. You agree to provide current, complete, and accurate purchase and account information for all purchases made at³ our store.

For subscription services, you will be billed in advance on a recurring, periodic basis. You may cancel your subscription at any time, but you will not be refunded for the current billing period.

7. Shipping and Delivery

We will ship products to the address you provide. Delivery times are estimates and not guaranteed. We are not liable for any delays in shipments.

8. Return and Refund Policy

Please refer to our Return and Refund Policy for detailed information about your options and our procedures for returning products and receiving a refund.

9. User Accounts

To access some features of the Site, you may have to create an account. You are responsible for safeguarding your account and for all activities that occur under your account. You must notify us immediately of any breach of security⁴ or unauthorized use of your account.

10. Intellectual Property Rights

The Site and its entire contents, features, and functionality (including but not limited⁵ to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Go Ortho, its licensors, or other providers of such material and are protected by United States, United⁶ Kingdom, and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary⁷ rights laws.

11. Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

• In any way that violates any applicable federal, state,⁸ local, or international law or regulation.
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.

12. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

In no case shall Go Ortho, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

13. Indemnification

You agree to indemnify, defend and hold harmless Go Ortho and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

14. Severability

In the event that any provision of these Terms of Service is determined⁹ to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

16. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom. For users in the United States, these Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

17. Dispute Resolution

Any dispute arising from these Terms will be resolved through binding arbitration, rather than in court, except that you may assert claims¹⁰ in small claims court if your claims qualify. The arbitration will be conducted by a single arbitrator in accordance with the rules¹¹ of the American Arbitration Association (AAA) or the London Court of International Arbitration (LCIA), depending on your location.

18. Compliance with EU & US Regulations

We are committed to complying with all applicable regulations, including the EU's General Data Protection Regulation (GDPR) and the US's various consumer protection laws. Our Privacy Policy provides detailed information about our data collection and use practices. In compliance with the EU General Product Safety Regulation (GPSR), we ensure our products meet high safety standards.

19. Contact Information

Questions about the Terms of Service should be sent to us at info@go-orthouk.com or by mail to:

Ortho Go LTD

20 Wenlock Road, London, England, N1 7GU