I was previously a Smile Direct Club member, and when they suddenly closed, I had no idea where I’d be able to get replacement retainers. I was then contacted by Go Ortho, who said they could provide new retainers for ex–Smile Direct Club members.
At first, I was genuinely sceptical and assumed it might be a scam. I did some digging, read through reviews, and while people seemed positive, I was still wary. So I decided to email them directly to check their legitimacy. I asked whether they actually had my scans from Smile Direct Club. They confirmed that they did.
To be extra sure, I asked what date the scans were from. They explained they don’t have specific dates attached, but offered to send me the scans themselves so I could review them. When they sent them over, I could clearly see my teeth and the final retainer shape, which fully reassured me.
I also mentioned that I was about to move out of the country for 14 months. They were incredibly helpful and prioritised my order — my retainers arrived within a week. The retainers themselves are a great fit, feel thick and high quality, and came in a really nice case.
On top of that, the subscription cost is significantly better than Smile Direct Club’s ever was. Overall, I’m very impressed with both the service and the product, and I wouldn’t hesitate to recommend Go Ortho to anyone in the same situation I was in.